Frequently Asked Questions (FAQs)

Welcome to Casitshirt.store Frequently Asked Questions (FAQs) page! We have compiled some frequently asked questions from our customers to help you have a better shopping experience. If you can’t find the answer you are looking for, please contact us via email: [email protected].

1. How do I place an order?

To place an order, simply select the product you like, add it to your cart, and follow the instructions to complete the checkout process. You will receive an order confirmation email immediately after your order is placed.

2. Can I change or cancel my order?

You can cancel your order within 24 hours of placing your order. After this time, we do not accept cancellation requests. If you want to change the color or size, you do not need to cancel the order; just place a new order with the correct information.

3. How long does it take to process an order?

Order processing time is 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

4. How much does shipping cost?

Shipping is a flat rate of $6.99 for all orders.

5. How long does it take to ship?

Estimated shipping time is 7-15 business days from the date the order is processed. However, this may vary depending on delivery location and weather conditions.

6. Can I return an item?

Yes, you can request a return within 30 days of receiving the item. For a return to be accepted, your item must be new, unused, and have all tags attached.

7. How long will it take to receive my refund?

Once we receive and inspect the item, your refund will be processed within 30 business days via your original payment method.

8. What if I receive the wrong or damaged item?

If you receive the wrong or damaged item, please contact us via email within 7 days of receipt. We will help you resolve the issue promptly.

9. How do I track my order?

Once your order has been processed, you will receive a confirmation email or text message with a tracking number. You can use this number to track the status of your delivery.

10. Can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. We will try to assist you, but cannot guarantee that the address can be adjusted after the order has been placed.

Thank you for your interest in Casitshirt.store! If you have any further questions, please do not hesitate to contact us. We are always ready to assist you!