Return and Refund policy
At casitshirt.store, we are committed to ensuring your shopping experience is seamless from start to finish. Before your order is dispatched, each product goes through a rigorous Quality Control Process to maintain our high standards.
We advise customers to double check their measurements before purchasing as sizing standards may vary from item to item.
If you receive an item that is faulty, damaged, the wrong size or not what you ordered, we encourage you to contact us immediately. We promise to provide a solution within one business day. Please note that returns or exchanges will only be processed with a valid reason within the conditions stated above.
1. Return Request Period – 30 Days
You can submit a return request within 30 days from the date of receipt of the item. Please inspect the item carefully upon receipt to ensure there are no defects. After 30 days, we cannot accept returns.
2. Return Conditions
To be accepted for a return, your item must meet the following conditions:
– Condition: The item must be new, unused, unwashed, and undamaged by the user. All labels and original packaging must be intact.
– Defective or damaged items: If you receive a product with a manufacturing defect or damaged during shipping, please provide photos or videos to prove the condition of the item.
– Wrong item: If you receive a product that does not match your order (in size, color, or design), we will support an exchange or refund.
– Purchase Receipt: You will need to provide your order number or purchase receipt when requesting a return.
3. Products Not Eligible for Returns
The following products are not eligible for returns:
- Promotional or Special Discount Products: Products purchased during a promotion or special discount are not eligible for returns, unless there is a manufacturing defect.
4. Return Process
If you would like to return a product, please follow the steps below:
- Contact Us: Send a return request to [email protected], including your order number and a detailed description of the problem with the product (with photos or videos if available).
- Wait for approval: We will respond to your request within 3-5 business days.
- Return the product: Once the return request is approved, we will provide you with the return shipping address information. The product must be returned in the same condition as when you received it.
- Refunds: Once we receive and inspect the product, we will process the refund within 30 business days via the original payment method.
5. Damages and Issues
Please inspect your order upon receipt and contact us immediately via email: [email protected] if the Product is defective, damaged or you received the wrong product so we can assess and resolve the issue.
6. Delayed or Missing Refunds If Any
In the event that your refund is delayed or missing, please follow these steps:
Recheck your bank account to make sure the refund has not been posted.
Contact your credit card company or bank as it may take some time for the refund to be officially posted to your account.
If you have done all the above steps and still have not received your refund, please contact us via email: [email protected]. We will investigate and assist you to resolve the issue promptly.
7. Cancel Order
Orders that can be cancelled within 24 hours of payment will be refunded in full. We do not accept cancellation requests after 24 hours.
We will not accept cancellation requests after the order has been shipped. There is no need to cancel the order if you just want to change the color or size of the order.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer support team. We are always ready to assist you and provide more details to clarify any issues.
Email: support@casitshirt.store
Address: 3341 E 20th St, Indianapolis, IN 46218, USA
Working time: 8:00 am – 6:00 pm (CST) | Mon – Fri
Important Note: casitshirt.store reserves the right to modify and change this Return and Refund Policy at any time without prior notice. Therefore, we encourage you to check this page regularly and stay updated with the latest changes.